CONTACT

SYSTEM

DEVELOPMENT

AND INTEGRATION

Case study for

Key Numbers

0 +

MDs involved

0

Roky dodávky

0

Specialists involved

$ 0

Mill in savings

Industry

Telecommunications

Goal

  • Incorporation of a novel CRM system
  • Enhancement of customer workflows
  • Integration of recently acquired firms with regards to technology and operational procedures
  • Transferral of data from one system to another

Solution

  • We employed a proactive approach to identify and resolve all issues that arose during the project.
  • We openly reported any potential risks and our mitigation strategies to the client.
  • The solution we implemented utilized open-source technology, resulting in cost savings in the IT area and increased revenue thereafter.

Challenge

  • Integration of legacy architecture with new systems
  • User acceptance and implementation of the new system
  • Previous instances of incomplete projects with similar objectives
  • Streamlining the product portfolio to maximize efficiency and profitability
  • Seamless customer migration without any adverse effects on their experience

Outstanding Results

  • Successful Completion of 2.5 year Project Involving Entire Customer Base in Four Phases.
  • Migration of all customer data, resulting in zero disruption to our customers.
  • Saving hundreds of millions of dollars in potential revenue loss through instrumental migration approach.
  • The top management awarded us with recognition for delivering exceptional results.

"T-Mobile undertook a significant transformation project that had a profound impact on all customer-oriented processes. Granton experts were engaged from the project's inception to its conclusion"

Initial

Context

The company T-Mobile has been our long-standing client for 8 years now. Our experts have been involved in over 10 projects here.

The Journey

Our

Involvement

New Order System

We provided the client with key developers who had experience with custom JAVA development built on open source solutions. Additionally, we supplied a program manager and a key person responsible for the business architecture of the solution.

Merge of company systems

On the project, we provided a specialist for system analysis and data migration. Over the course of two years, we gradually merged individual Core systems and were able to migrate data into a unified format and storage.

Automation

We lead an analytical team whose task is to analyze in detail manual tasks in the Back Office department and propose their automation and simplification.

Digitization

We supply a technical architect who is responsible for the complete delivery of a common portal solution for multiple countries. Despite the complicated delivery structure, we were able to launch the first two phases within the defined scope and time.

Our

Involvement

New Order System
We provided the client with key developers who had experience with custom JAVA development built on open source solutions. Additionally, we supplied a program manager and a key person responsible for the business architecture of the solution.
Merge of company systems
On the project, we provided a specialist for system analysis and data migration. Over the course of two years, we gradually merged individual Core systems and were able to migrate data into a unified format and storage.
Automation
We lead an analytical team whose task is to analyze in detail manual tasks in the Back Office department and propose their automation and simplification.
Digitization
We supply a technical architect who is responsible for the complete delivery of a common portal solution for multiple countries. Despite the complicated delivery structure, we were able to launch the first two phases within the defined scope and time.

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vavra
Vít Vávra
Sales Director